Support

Software Updates

In order to remain up to date with the latest requirements from EMV and the payment scheme operators, as well to take advantage of Barnes’ ongoing development, the software must be kept up to date.

We only support the most current software. It is essential to update your tool to the latest version to ensure your cards are tested against the latest standards/specifications.

It has always been our policy to keep in touch with our customers to ensure they receive the best possible support and notification of the latest software upgrades. To facilitate this task we ask that a few details be entered in the form below.

Card Reader Drivers

For the convenience of our customers we are making available here drivers for some of the USB connected card readers used with our test tools. Please note that these drivers may not be the latest available, you are strongly advised to check the manufacturer's web site first.

NB Readers connected using a serial port do not require drivers, those using the serial to USB adapter only need a driver for the adapter.

24/7 – we are available whenever you need us

We have built a strong reputation on the basis of our superior product support. Our support team is committed to ensuring our customers are always able to deliver the highest quality payment solutions.

There are a number of ways you can reach the Barnes Support Team:

Phone: +44 (0)1730 231313
(during UK office hours)

Email (24 hours a day):

General Support issues: support@barnestest.com

Chip Test Tool Support: chipsupport@barnestest.com

Magnetic Analyser Support: magsupport@barnestest.com

P3 Support: p3support@barnessmart.com

Want to find out more?




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