{"id":4465,"date":"2020-07-27T11:07:52","date_gmt":"2020-07-27T10:07:52","guid":{"rendered":"https:\/\/www.barnestest.com\/support\/"},"modified":"2026-03-31T15:08:53","modified_gmt":"2026-03-31T14:08:53","slug":"support","status":"publish","type":"page","link":"https:\/\/www.barnestest.com\/en-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[mk_page_section bg_image=”http:\/\/www.barnestest.com\/wp-content\/uploads\/support-bg.jpg” bg_position=”right top” bg_repeat=”no-repeat” bg_stretch=”true” padding_top=”40″ padding_bottom=”30″ sidebar=”sidebar-1″][vc_column][mk_fancy_title tag_name=”h1″ color=”#ffffff” size=”20″ font_weight=”bold” margin_bottom=”0″ font_family=”none” animation=”left-to-right”]Support[\/mk_fancy_title][mk_fancy_title color=”#ffffff” size=”32″ font_weight=”300″ margin_bottom=”0″ font_family=”none”]Software Updates[\/mk_fancy_title][vc_column_text el_class=”whitetext” css=”.vc_custom_1741864231057{margin-bottom: 0px !important;}”]In order to remain up to date with the latest requirements from EMV and the payment scheme operators, as well to take advantage of our ongoing developments, the software must be kept up to date.<\/span>[\/vc_column_text][vc_column_text el_class=”whitetext” css=”.vc_custom_1538643445527{margin-bottom: 0px !important;}”]\n

We only support the most current software. It is essential to update your tool to the latest version to ensure your cards are tested against the latest standards\/specifications. <\/span><\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#76889d” bg_position=”center center” bg_stretch=”true” padding_top=”60″ padding_bottom=”40″ sidebar=”sidebar-1″][vc_column][mk_fancy_title color=”#ffffff” size=”32″ font_weight=”300″ margin_bottom=”0″ font_family=”none” align=”center”]Latest Product Versions[\/mk_fancy_title][mk_table style=”style2″]\n\n\n\n\n\n\n
Product<\/th>\nSoftware Version<\/th>\nUpdate Package<\/th>\nDate<\/th>\n<\/tr>\n
CPT 3000v3<\/td>\n3.71.0<\/td>\nv7.6_8<\/td>\n31 March 2026<\/td>\n<\/tr>\n
CAT 3000v3<\/td>\n3.71.0<\/td>\nv7.6_8<\/td>\n31 March 2026<\/td>\n<\/tr>\n
CPT v4<\/td>\n4.3.0.129<\/td>\nN\/A<\/td>\n30 January 2026<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][mk_padding_divider size=”20″][mk_fancy_title color=”#ffffff” size=”32″ font_weight=”300″ margin_bottom=”0″ font_family=”none” align=”center”]Modules Explained[\/mk_fancy_title][mk_table style=”style2″]\n\n\n\n\n\n\n\n\n\n
Scheme<\/th>\nUsage<\/th>\nCore Product<\/th>\nSoftware Version<\/th>\nLibrary Version<\/th>\n<\/tr>\n
Mastercard Certification<\/td>\nLatest Profile Advisor<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.2.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nGlobal Self-Service (Excludes Europe) PVT Test Set 01 Build 011<\/span><\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.3.0<\/td>\n<\/tr>\n
JCB Certification<\/td>\nJCB PVT (J\/Smart 3.x test plan_v3.3_2026-01-12)<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.0.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nEurope Self-Service<\/td>\nCPT 3000v3<\/td>\n3.71.0<\/td>\n4.6.000<\/td>\n<\/tr>\n
Other Schemes Certification<\/td>\nAll other certification modules<\/td>\nCPT 3000v3<\/td>\n3.71.0<\/td>\n–<\/td>\n<\/tr>\n
Quality Control<\/td>\nProduction<\/td>\nCPT 3000v3<\/td>\n3.71.0<\/td>\n53.1.1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#212d42″ bg_position=”center center” bg_stretch=”true” padding_top=”60″ padding_bottom=”5″ sidebar=”sidebar-1″][vc_column][mk_padding_divider][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#081351″ bg_position=”center center” bg_stretch=”true” padding_top=”60″ padding_bottom=”40″ sidebar=”sidebar-1″][vc_column][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#404f66″ bg_position=”center center” bg_stretch=”true” padding_top=”60″ padding_bottom=”40″ sidebar=”sidebar-1″][vc_column][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#212d42″ bg_position=”right top” bg_repeat=”no-repeat” bg_stretch=”true” padding_top=”60″ padding_bottom=”60″ sidebar=”sidebar-1″][vc_column width=”1\/6″][\/vc_column][vc_column][mk_fancy_title color=”#ffffff” size=”32″ font_weight=”400″ margin_bottom=”0″ font_family=”none” align=”center” animation=”fade-in”]24\/7 \u2013 we are available whenever you need us[\/mk_fancy_title][vc_column_text el_class=”whitetext” css=”.vc_custom_1538642200380{margin-bottom: 0px !important;}”]We have built a strong reputation on the basis of our superior product support. Our support team is committed to ensuring our customers are always able to deliver the highest quality payment solutions.<\/span>[\/vc_column_text][vc_column_text el_class=”whitetext” css=”.vc_custom_1750404376462{margin-bottom: 0px !important;}”]There are a number of ways you can reach our Support Team:<\/span><\/p>\n

Chatbot:<\/strong> Click on the web chatbot icon to find the answer to the most commonly asked queries.<\/span><\/p>\n

Phone: +44 (0)1730 231313 <\/a><\/strong> <\/span>(during UK office hours)<\/span><\/p>\n

Email (24 hours a day):<\/strong><\/span><\/p>\n

Chip Test Tool Support: Support Portal<\/a> <\/span>or chipsupport@barnestest.com<\/span> <\/a>
\n<\/span><\/p>\n

Magnetic Analyser Support: magsupport@barnestest.com<\/span> <\/a><\/span><\/p>\n

P3 Support: p3support@barnessmart.com<\/span> <\/a><\/span><\/p>\n

Sales: sales@barnestest.com<\/span> <\/a><\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/mk_page_section][mk_page_section bg_color=”#0098db” el_class=”o2c-white-contact” sidebar=”sidebar-1″][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][mk_padding_divider size=”65″][mk_fancy_title color=”#ffffff” size=”32″ font_weight=”400″ margin_bottom=”0″ font_family=”none” align=”center” animation=”fade-in”]Want to find out more?[\/mk_fancy_title][mk_padding_divider size=”30″]\n

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