{"id":5064,"date":"2020-09-30T15:02:09","date_gmt":"2020-09-30T14:02:09","guid":{"rendered":"https:\/\/www.barnestest.com\/soporte\/"},"modified":"2026-02-03T15:10:41","modified_gmt":"2026-02-03T15:10:41","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.barnestest.com\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"[mk_page_section bg_image=\u00bbhttp:\/\/www.barnestest.com\/wp-content\/uploads\/support-bg.jpg\u00bb bg_position=\u00bbright top\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_stretch=\u00bbtrue\u00bb padding_top=\u00bb40″ padding_bottom=\u00bb30″ sidebar=\u00bbsidebar-1″][vc_column][mk_fancy_title tag_name=\u00bbh1″ color=\u00bb#ffffff\u00bb size=\u00bb20″ font_weight=\u00bbbold\u00bb margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb animation=\u00bbleft-to-right\u00bb]Soporte[\/mk_fancy_title][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb32″ font_weight=\u00bb300″ margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb]Actualizaciones del Software[\/mk_fancy_title][vc_column_text el_class=\u00bbwhitetext\u00bb css=\u00bb.vc_custom_1741864231057{margin-bottom: 0px !important;}\u00bb]Para mantenerse actualizado con los \u00faltimos requisitos del EMV y de los esquemas de pago, as\u00ed como para aprovechar el desarrollo continuo de Barnes, el software debe mantenerse actualizado.<\/span>[\/vc_column_text][vc_column_text el_class=\u00bbwhitetext\u00bb css=\u00bb.vc_custom_1538643445527{margin-bottom: 0px !important;}\u00bb]\n

Solo admitimos el software m\u00e1s actual posible. Es esencial actualizar su herramienta a la \u00faltima versi\u00f3n para asegurarse de que sus tarjetas sean aprobadas seg\u00fan las \u00faltimas especificaciones requeridas. <\/span><\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/12″][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00bb#76889d\u00bb bg_position=\u00bbcenter center\u00bb bg_stretch=\u00bbtrue\u00bb padding_top=\u00bb60″ padding_bottom=\u00bb40″ sidebar=\u00bbsidebar-1″][vc_column][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb32″ font_weight=\u00bb300″ margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]\u00daltimas Versiones de Productos[\/mk_fancy_title][mk_table style=\u00bbstyle2″]\n\n\n\n\n\n\n
Product<\/th>\nSoftware Version<\/th>\nUpdate Package<\/th>\nDate<\/th>\n<\/tr>\n
CPT 3000v3<\/td>\n3.70.0<\/td>\nv7.5_18<\/td>\n26 June 2025<\/td>\n<\/tr>\n
CAT 3000v3<\/td>\n3.70.0<\/td>\nv7.5_18<\/td>\n26 June 2025<\/td>\n<\/tr>\n
CPT v4<\/td>\n4.3.0.129<\/td>\nN\/A<\/td>\n30 January 2026<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][mk_padding_divider size=\u00bb20″][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb32″ font_weight=\u00bb300″ margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Modules Explained[\/mk_fancy_title][mk_table style=\u00bbstyle2″]\n\n\n\n\n\n\n\n\n\n
Scheme<\/th>\nUsage<\/th>\nCore Product<\/th>\nSoftware Version<\/th>\nLibrary Version<\/th>\n<\/tr>\n
Mastercard Certification<\/td>\nLatest Profile Advisor<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.2.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nGlobal Self-Service (Excludes Europe) PVT Test Set 01 Build 011<\/span><\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.3.0<\/td>\n<\/tr>\n
JCB Certification<\/td>\nJCB PVT (J\/Smart 3.x test plan_v3.3_2026-01-12)<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.0.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nEurope Self-Service<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n4.5.002<\/td>\n<\/tr>\n
Other Schemes Certification<\/td>\nAll other certification modules<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n–<\/td>\n<\/tr>\n
Quality Control<\/td>\nProduction<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n53.0.2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00bb#212d42″ bg_position=\u00bbcenter center\u00bb bg_stretch=\u00bbtrue\u00bb padding_top=\u00bb60″ padding_bottom=\u00bb5″ sidebar=\u00bbsidebar-1″][vc_column][mk_padding_divider][vc_raw_html css=\u00bb.vc_custom_1741863545320{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px 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sidebar=\u00bbsidebar-1″][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00bb#212d42″ bg_position=\u00bbright top\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_stretch=\u00bbtrue\u00bb padding_top=\u00bb60″ padding_bottom=\u00bb60″ sidebar=\u00bbsidebar-1″][vc_column width=\u00bb1\/6″][\/vc_column][vc_column][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb32″ font_weight=\u00bb400″ margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb animation=\u00bbfade-in\u00bb]24\/7 \u2013 estamos disponibles siempre que nos necesite[\/mk_fancy_title][vc_column_text el_class=\u00bbwhitetext\u00bb css=\u00bb.vc_custom_1538642200380{margin-bottom: 0px !important;}\u00bb]Hemos construido una s\u00f3lida reputaci\u00f3n sobre la base de nuestro soporte de productos superior. Nuestro equipo de soporte est\u00e1 comprometido a garantizar que nuestros clientes siempre puedan ofrecer soluciones de pago de la m\u00e1s alta calidad.<\/span>[\/vc_column_text][vc_column_text el_class=\u00bbwhitetext\u00bb css=\u00bb.vc_custom_1750404376462{margin-bottom: 0px !important;}\u00bb]Hay varias formas de comunicarse con el equipo de soporte de Barnes:<\/span><\/p>\n

Chatbot:<\/strong> Click on the web chatbot icon to find the answer to the most commonly asked queries.<\/span><\/p>\n

Tel\u00e9fono: +44 (0)1730 231313 <\/a><\/strong><\/span>(durante el horario de oficina del Reino Unido)<\/span><\/p>\n

Correo Electr\u00f3nico (24 horas al d\u00eda):<\/strong><\/span><\/p>\n

Soporte de herramienta de prueba de chip: Support Portal<\/a> <\/span>or chipsupport@barnestest.com<\/span> <\/a>
\n<\/span><\/p>\n

Soporte de analizador magn\u00e9tico: magsupport@barnestest.com<\/span> <\/a><\/span><\/p>\n

Soporte P3: p3support@barnessmart.com<\/span> <\/a><\/span><\/p>\n

Ventas: sales@barnestest.com<\/span> <\/a><\/span>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/6″][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00bb#0098db\u00bb el_class=\u00bbo2c-white-contact\u00bb sidebar=\u00bbsidebar-1″][vc_column width=\u00bb1\/12″][\/vc_column][vc_column width=\u00bb10\/12″][mk_padding_divider size=\u00bb65″][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb32″ font_weight=\u00bb400″ margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb animation=\u00bbfade-in\u00bb]\u00bfDesea saber m\u00e1s?[\/mk_fancy_title][mk_padding_divider size=\u00bb30″]\n

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