{"id":5680,"date":"2020-12-17T14:51:14","date_gmt":"2020-12-17T14:51:14","guid":{"rendered":"https:\/\/www.barnestest.com\/assistance\/"},"modified":"2026-02-03T15:10:41","modified_gmt":"2026-02-03T15:10:41","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.barnestest.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"[mk_page_section bg_image=\u00a0\u00bbhttp:\/\/www.barnestest.com\/wp-content\/uploads\/support-bg.jpg\u00a0\u00bb bg_position=\u00a0\u00bbright top\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb40″ padding_bottom=\u00a0\u00bb30″ sidebar=\u00a0\u00bbsidebar-1″][vc_column][mk_fancy_title tag_name=\u00a0\u00bbh1″ color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb20″ font_weight=\u00a0\u00bbbold\u00a0\u00bb margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb animation=\u00a0\u00bbleft-to-right\u00a0\u00bb]Assistance[\/mk_fancy_title][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb32″ font_weight=\u00a0\u00bb300″ margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb]Mises \u00e0 jour de logiciel[\/mk_fancy_title][vc_column_text el_class=\u00a0\u00bbwhitetext\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1741864231057{margin-bottom: 0px !important;}\u00a0\u00bb]Afin de rester \u00e0 jour avec les derni\u00e8res exigences de l\u2019EMV et des syst\u00e8mes de paiement, ainsi que pour profiter du d\u00e9veloppement continu de Barnes, le logiciel doit \u00eatre mis \u00e0 jour r\u00e9guli\u00e8rement.<\/span>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbwhitetext\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1538643445527{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Nous ne prenons en charge que les logiciels les plus r\u00e9cents. Il est essentiel de mettre \u00e0 jour votre outil avec la derni\u00e8re version disponible pour vous assurer que vos cartes sont test\u00e9es selon les derni\u00e8res normes\/sp\u00e9cifications. <\/span><\/strong><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/12″][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00a0\u00bb#76889d\u00a0\u00bb bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb60″ padding_bottom=\u00a0\u00bb40″ sidebar=\u00a0\u00bbsidebar-1″][vc_column][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb32″ font_weight=\u00a0\u00bb300″ margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Derni\u00e8res Versions des Produits[\/mk_fancy_title][mk_table style=\u00a0\u00bbstyle2″]\n\n\n\n\n\n\n
Product<\/th>\nSoftware Version<\/th>\nUpdate Package<\/th>\nDate<\/th>\n<\/tr>\n
CPT 3000v3<\/td>\n3.70.0<\/td>\nv7.5_18<\/td>\n26 June 2025<\/td>\n<\/tr>\n
CAT 3000v3<\/td>\n3.70.0<\/td>\nv7.5_18<\/td>\n26 June 2025<\/td>\n<\/tr>\n
CPT v4<\/td>\n4.3.0.129<\/td>\nN\/A<\/td>\n30 January 2026<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][mk_padding_divider size=\u00a0\u00bb20″][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb32″ font_weight=\u00a0\u00bb300″ margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Modules Explained[\/mk_fancy_title][mk_table style=\u00a0\u00bbstyle2″]\n\n\n\n\n\n\n\n\n\n
Scheme<\/th>\nUsage<\/th>\nCore Product<\/th>\nSoftware Version<\/th>\nLibrary Version<\/th>\n<\/tr>\n
Mastercard Certification<\/td>\nLatest Profile Advisor<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.2.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nGlobal Self-Service (Excludes Europe) PVT Test Set 01 Build 011<\/span><\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.3.0<\/td>\n<\/tr>\n
JCB Certification<\/td>\nJCB PVT (J\/Smart 3.x test plan_v3.3_2026-01-12)<\/td>\nCPT v4<\/td>\n4.3.0.129<\/td>\n1.0.0<\/td>\n<\/tr>\n
Visa Certification<\/td>\nEurope Self-Service<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n4.5.002<\/td>\n<\/tr>\n
Other Schemes Certification<\/td>\nAll other certification modules<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n–<\/td>\n<\/tr>\n
Quality Control<\/td>\nProduction<\/td>\nCPT 3000v3<\/td>\n3.70.0<\/td>\n53.0.2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/mk_table][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00a0\u00bb#212d42″ bg_position=\u00a0\u00bbcenter center\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb60″ padding_bottom=\u00a0\u00bb5″ sidebar=\u00a0\u00bbsidebar-1″][vc_column][mk_padding_divider][vc_raw_html css=\u00a0\u00bb.vc_custom_1741863545320{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px 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bg_color=\u00a0\u00bb#212d42″ bg_position=\u00a0\u00bbright top\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb60″ padding_bottom=\u00a0\u00bb60″ sidebar=\u00a0\u00bbsidebar-1″][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb32″ font_weight=\u00a0\u00bb400″ margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb animation=\u00a0\u00bbfade-in\u00a0\u00bb]Nous sommes disponibles 24\/7[\/mk_fancy_title][vc_column_text el_class=\u00a0\u00bbwhitetext\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1538642200380{margin-bottom: 0px !important;}\u00a0\u00bb]Nous avons b\u00e2ti une solide r\u00e9putation sur la base de notre assistance de qualit\u00e9. Notre \u00e9quipe s\u2019engage \u00e0 faire en sorte que nos clients soient toujours en mesure de fournir des solutions de paiement de la plus haute qualit\u00e9.<\/span>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbwhitetext\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1750404376462{margin-bottom: 0px !important;}\u00a0\u00bb]Vous pouvez joindre l\u2019\u00e9quipe d\u2019assistance de Barnes de plusieurs mani\u00e8res :<\/span><\/p>\n

Chatbot:<\/strong> Click on the web chatbot icon to find the answer to the most commonly asked queries.<\/span><\/p>\n

Phone: +44 (0)1730 231313 <\/a><\/strong> <\/span>(during UK office hours)<\/span><\/p>\n

Email (24 hours a day):<\/strong><\/span><\/p>\n

Assistance en Outil de Test de Puce:: Support Portal<\/a> <\/span>or chipsupport@barnestest.com<\/span> <\/a>
\n<\/span><\/p>\n

Assistance en Analyseur Magn\u00e9tique: magsupport@barnestest.com<\/span> <\/a><\/span><\/p>\n

Assistance P3:: p3support@barnessmart.com<\/span> <\/a><\/span><\/p>\n

Ventes:: sales@barnestest.com<\/span> <\/a><\/span>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/mk_page_section][mk_page_section bg_color=\u00a0\u00bb#0098db\u00a0\u00bb el_class=\u00a0\u00bbo2c-white-contact\u00a0\u00bb sidebar=\u00a0\u00bbsidebar-1″][vc_column width=\u00a0\u00bb1\/12″][\/vc_column][vc_column width=\u00a0\u00bb10\/12″][mk_padding_divider size=\u00a0\u00bb65″][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb32″ font_weight=\u00a0\u00bb400″ margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb animation=\u00a0\u00bbfade-in\u00a0\u00bb]Envie d’en savoir plus ?[\/mk_fancy_title][mk_padding_divider size=\u00a0\u00bb30″]\n

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    \n\t
    \n\t\t

    <\/span>
    \n<\/span>
    \n<\/span>
    \n<\/span>
    \n\t\t<\/span>\r\n

    \r\n\t\t