Support
Software Updates
In order to remain up to date with the latest requirements from EMV and the payment scheme operators, as well to take advantage of our ongoing developments, the software must be kept up to date.
We only support the most current software. It is essential to update your tool to the latest version to ensure your cards are tested against the latest standards/specifications.
Latest Product Versions
| Product | Software Version | Update Package | Date |
|---|---|---|---|
| CPT 3000v3 | 3.71.0 | v7.6_8 | 31 March 2026 |
| CAT 3000v3 | 3.71.0 | v7.6_8 | 31 March 2026 |
| CPT v4 | 4.3.0.129 | N/A | 30 January 2026 |
Modules Explained
| Scheme | Usage | Core Product | Software Version | Library Version |
|---|---|---|---|---|
| Mastercard Certification | Latest Profile Advisor | CPT v4 | 4.3.0.129 | 1.2.0 |
| Visa Certification | Global Self-Service (Excludes Europe) PVT Test Set 01 Build 011 | CPT v4 | 4.3.0.129 | 1.3.0 |
| JCB Certification | JCB PVT (J/Smart 3.x test plan_v3.3_2026-01-12) | CPT v4 | 4.3.0.129 | 1.0.0 |
| Visa Certification | Europe Self-Service | CPT 3000v3 | 3.71.0 | 4.6.000 |
| Other Schemes Certification | All other certification modules | CPT 3000v3 | 3.71.0 | – |
| Quality Control | Production | CPT 3000v3 | 3.71.0 | 53.1.1 |
24/7 – we are available whenever you need us
We have built a strong reputation on the basis of our superior product support. Our support team is committed to ensuring our customers are always able to deliver the highest quality payment solutions.
There are a number of ways you can reach our Support Team:
Chatbot: Click on the web chatbot icon to find the answer to the most commonly asked queries.
Phone: +44 (0)1730 231313 (during UK office hours)
Email (24 hours a day):
Chip Test Tool Support: Support Portal or chipsupport@barnestest.com
Magnetic Analyser Support: magsupport@barnestest.com
P3 Support: p3support@barnessmart.com
Sales: sales@barnestest.com